Delete your account

You can delete your Tela account and its associated personal data at any time. There are two ways to do it.

1. In the app (fastest)

1. Open the Tela app and go to Profile.
2. Tap Settings → Delete account.
3. Confirm. Your account and data are removed as described below.

2. By request

If you can't access the app, email privacy@tela.sg from the email or with the mobile number associated with your account, with the subject "Delete my Tela account". We will verify your identity and complete the deletion, and confirm by reply. We aim to action verified requests within 30 days.

What gets deleted

• Your profile (mobile number, display name, username, profile photo, bio, verified status).
• Your listings and their photos.
• Your conversations and messages.
• Your saved items, follows, preferences, and push-notification tokens.
• Your login credentials — your authentication account is permanently removed.

What we may retain (and why)

• Transaction records — where you have completed purchases or sales, we keep the order record for legal, tax, accounting, and fraud-prevention purposes, but we anonymise it by stripping personal identifiers so it is no longer linked to you.
• Payment records held by our payment processor (Stripe) are retained by Stripe under its own obligations.
• Data we are required by law to keep is retained only for as long as required, then deleted.

Before you delete

If you have active orders (an in-progress purchase or sale), please complete or resolve them first — deletion is blocked while orders are in flight so that buyers and sellers are protected.

Questions about your data? See our Privacy Policy or contact privacy@tela.sg.